| GKPlayer FAQ |
A. We like to take all possible steps to protect our clients' details as well as the integrity of GKPlayer Team. By speaking with our client's on the phone, we not only make the transaction fast, easy and safe, but it also gives us a chance to strengthen our connection to our clients and answer any questions you might have. |
A. We currently accept Paypal as our prefered online payment method for small to mediumpurchases. Having your Paypal account verified and ensuring your delivery/contactinformation is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Moneybooker Western Union or Swift. |
A. GKPlayer staff do not directly interact with payments and thus make it safer for ourcustomers to buy from us. Our credit card payment system uses PayPal which is the safest form of payment online and guarantees its customers insurance against fraud. GKPlayer staff will never ask you for your bank account details, passwords or any personal information. |
A. You must provide a valid phone number in order for our computer system to call you and provide you with a verification number. This number is only needed to verify your purchase if you are buying our services for the first time or if you are making a large purchase. This is a safety measure to protect you from fraud. |
A. In GKPlayer we understand that to fully enjoy most online games, you must have a fairly high level account. This high level account usually takes months of boring and repetitive work and can waste a great deal of your time, That is why GKPlayer offers our expert staff to control your account and level it for you faster 24 hours per day in a safe and secure manner. Your accounts progress is available at any time. |
A. Delivering your services and products is a complicated process, take for example the delivery of gold. We first must confirm the payment has been received and find your payment out of the many customers we have, then we must verify that you have approved the payment. After that we must log onto the specific game server (which is sometimes busy and takes many tries to log into). After that we meet you at the specific meeting point and then again confirm your account, after that we deliver your gold. This process usually takes about 5 minutes but can be longer due to the server traffic. |
A. To sell game currency, please contact our LiveHelp, e-mail us at Business@GKPlayer.com or contact our Buying Agent on MSN Messenger (Business@GKPlayer.com). We shall discuss a price with you and ask you to deliver your currency to our characters ingame. Upon receiving your currency, we shall make payment to you via Paypal. |
A. Yes, we offer bulk discounts on a case by case basis. Please contact us via LiveHelp or e-mail Business@GKPlayer.com to discuss a bulk discount. |
A. GKPlayer randomly selects 100 of our members per day and emails them a special currency promotion email. If you follow the directions on the email you will receive free currency. For example 5M gold on silkroad! |
A. We are aware of vast time differences between certain countries, and so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up! |
A. We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game. |
A. Quite simply - no. We have never been informed of any account bannings of GKPlayer customers due to their dealings with GKPlayer. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you awe are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters in MMORPGs. |
